- Richmond, Virginia, United States +1 more
- Hybrid
- Full-time · Senior
- $80K–$110K per year
- 4+ years
Senior IT Support Specialist to be the full-time, hands-on owner of day-to-day IT support for Richmond and Arlington offices, serving as the primary liaison between associates and the contracted IT support partner.
Locations (2)
- Richmond, Virginia, United States
- Arlington, Virginia, United States
Compensation
Salary Range: $80,000-$110,000 per year (depending on experience) Additional Compensation: This position will be eligible to participate in company bonus plan.
Responsibilities
- Serve as Koalafi's primary liaison with our contracted IT support team and tier-2 support point of contact
- Route and triage requests as needed with Code Blue
- Follow-up on open tickets and escalate as needed
- Support associates directly and resolve hardware, software, and access issues
- Help leadership define and uphold internal support standards
Requirements
- Bachelor's degree in Information Technology or a related field