- Jakarta, Jakarta Special Capital Region, Indonesia
- 7–20 years
Lead and mentor a team of support engineers to deliver high-quality, timely support to Company’s global customers.
Responsibilities
- Candidates will be trained on the functional and technical aspects of Company’s products.
- Lead and mentor a team of support engineers, acting as their appraisal manager to guide performance and development.
- Ensure consistent compliance with Service Level Agreements (SLAs).
- Demonstrate strong leadership skills to motivate team, resolve conflicts, and cultivate a customer-centric culture.
- Actively engage in hands‑on troubleshooting of technical issues when required.
Requirements
- Bachelor’s degree in computer science, Software Engineering, or a related field.