Lead complex, broad impact initiatives and provide high level systems consultation for technology teams, managing major incidents and driving operational excellence.
Responsibilities
Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
Review and analyze complex technical challenges and escalated support issues related to core business solutions
Make decisions on technical changes and enhancements
Consult with engineering team on change design requiring solid understanding of technical process controls or standards
Requirements
Bachelor's degree in computer science, Information Technology, Engineering, or a related field
Lead customer‑facing escalation management during high‑impact incidents and operational events, coordinating cross‑functional teams and ensuring timely, accurate updates to maintain customer confidence.
Compensation
The base range for this position in the posted location is $104,250.00 - $152,900.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.
Responsibilities
Serve as the primary point of contact for customers during escalated incidents
Deliver clear, structured, and confidence‑building updates tailored to customer audiences
Manage customer expectations around timelines, impact, and next steps
Field inbound customer questions and requests to prevent disruption of technical response efforts
Maintain professional presence during high‑pressure customer interactions
Requirements
Bachelor’s degree in a related field or equivalent experience
Senior customer leader to own the post‑sale journey across AROYA’s portfolio of commercial cannabis and controlled environment agriculture growers, managing a Grower Experience team and driving retention, expansion, and renewal.
Locations (2)
Denver, Colorado, United States
Dallas, Texas, United States
Compensation
$120k - $150k
Responsibilities
Own customer health, retention, and expansion across the AROYA base, including gross and net revenue retention.
Build trusted relationships with key stakeholders and help lead strategic, multi‑state operator, and at‑risk accounts, resolving expectation gaps before they become risks.
Lead, coach, and set priorities for a team of five, introducing structured account plans, a usage‑based health score, and consistent service standards and reporting.
Own the post‑sale customer lifecycle journey from the moment sales closes the order through onboarding, adoption, and renewal, coordinating with Sales, Product, and Engineering and finding pragmatic solutions when a standard response isn’t enough.
Lead the strategy, performance, and continuous improvement of payment and fintech support services across Purpose Brands, overseeing global support operations, incident response, and AI-enabled automation initiatives.
Locations (3)
Boca Raton, Florida, United States
Woodbury, Minnesota, United States
Seattle, Washington, United States
Compensation
Salary Range: $105k - $125k
Responsibilities
Define and execute the Fintech Support strategy, operating model, service standards, and improvement roadmap
Provide oversight for complex payment-platform and connected-account issues
Establish escalation paths, service ownership, and support processes across payment-related services
Use operational data, franchisee feedback, and business impact to prioritize improvements
