Escalation practices jobs

Client Relationship Manager

Cognizant · Posted Nov 12, 2026

Open

San Antonio, Texas, United States
Hybrid
Full-time · Manager

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Client Relationship Manager

Cognizant · Posted Nov 12, 2026

Open

San Antonio, Texas, United States
Hybrid
Full-time · Manager

Apply with Referso

Manager, Systems Operations

Intercontinental Exchange Holdings, Inc. · Posted Nov 6, 2026

Open

Hyderabad, Telangana, India
Manager
10+ years

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Lead and manage incident response and operations for mortgage technology platforms across multiple data center environments.

Responsibilities

Lead and manage incidents across multiple data center environments
Provide strategic oversight and immediate response coordination
Make executive decisions regarding real-time incident response activities
Act as primary escalation point and liaison between business and technology teams
Establish, govern, and enhance departmental standards, policies, and procedures

Requirements

Bachelor's degree in computer science, Information Systems, or related discipline

Skills

Incident Management IT Operations Production Support ServiceNow ITIL Issue Resolution Escalation Practices Major Incident Management

Manager, Systems Operations

Intercontinental Exchange, Inc. · Posted Nov 7, 2024

Open

Hyderabad, Telangana, India
Manager
10+ years

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Lead and manage incident response and operations for Servicing Technology, ensuring minimal impact to mortgage technology platforms.

Responsibilities

Lead and manage incidents across multiple data center environments
Provide strategic oversight and immediate response coordination
Make executive decisions on real-time incident response
Act as primary escalation point and liaison
Establish and enhance departmental standards, policies, and procedures

Requirements

Bachelor's degree in computer science, Information Systems, or related discipline

Skills

Incident Management IT Operations Production Support ServiceNow change, incident, and problem management ITIL Issue resolution Escalation practices

Call Center Operations Manager

Park Nicollet · Posted Nov 5, 2026

Open

Wayzata, Minnesota, United States
Manager
5+ years

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Lead and oversee high-volume inbound and outbound healthcare appointment scheduling centers, driving operational excellence, workforce management, and quality improvement.

Responsibilities

Direct daily operations for large appointment scheduling centers
Design future-state operating models and standardize workflows
Own call center results and monitor service level metrics
Lead and develop supervisors and direct reports
Govern scheduling workflows and resources

Requirements

Bachelor’s degree in business, healthcare administration, operations or a related field
Nice to have: contact center management
Nice to have: workforce management
Nice to have: Lean
Nice to have: Six Sigma

Skills

operational leadership coaching delegation conflict-resolution change-management interpreting call-center data

Client Relationship Manager

Client Relationship Manager

Responsibilities

Requirements

Skills

Benefits

Manager, Systems Operations

Responsibilities

Requirements

Skills

Manager, Systems Operations

Responsibilities

Requirements

Skills

Call Center Operations Manager

Responsibilities

Requirements

Skills

Benefits