Feedback management jobs

Patient Experience Support Officer (Health Manager Lvl 1) - SWSLHD Mental Health Service - Perm FT

NSW Health · Posted Nov 7, 2026

New South Wales, Australia
Full-time
A$91K–A$121K per year

Apply with RefersoAI Apply on careers page

Support consumer-centred care across South Western Sydney Local Health District by coordinating feedback, complaints, and quality improvement initiatives.

Compensation

Remuneration: $91,326.00 - $121,497.00 per annum + 12% Superannuation + Salary Packaging + Flexible Working (subject to approval)

Responsibilities

Coordinate consumer feedback and complaints processes
Support open disclosure activities
Analyse patient experience data
Contribute to quality improvement initiatives
Collaborate with stakeholders to drive improvements

Skills

coordinating complaints feedback management data analysis consumer experience quality improvement

Benefits

12% superannuation
Salary packaging and novated leasing
Annual leave with 17.5% leave loading
One extra day off each month for full-time employees
Flexible work options, including hybrid and varied hours

See full job description

Video Editor AI

Video Editor AI

Responsibilities

Requirements

Skills

Patient Experience Support Officer (Health Manager Lvl 1) - SWSLHD Mental Health Service - Perm FT

Compensation

Responsibilities

Skills

Benefits