Lead and manage the enterprise Driver Services organization across North America, driving strategy, operations, and continuous improvement of driver-facing service delivery.
Locations (3)
Schaumburg, Illinois, United States
Alpharetta, Georgia, United States
Toronto, Ontario, Canada
Compensation
Pay Range: $157,100-$219,900 The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance.
Responsibilities
Set and execute the enterprise Driver Services strategy, priorities, operating model, service standards, and performance expectations.
Lead, coach, and develop senior managers and managers responsible for approximately 150 to 250 employees across multiple locations.
Lead organizational change and adoption, establishing best practices and ensuring new processes, tools, and service models are embedded and sustained.
Integrate service centers, functions, workflows, and service partners into a cohesive organization with clear roles, standardized processes, effective controls, and scalable service models.
Deliver service and case-management outcomes across responsiveness, quality, first-contact resolution, service recovery, escalation management, customer loyalty, and continuity of service.
Requirements
Bachelor's degree in business administration, operations management, supply chain management, organizational leadership, or a related field
Nice to have: advanced degree in business, operations, organizational leadership, or a related field
