Lead operations for Payward’s US equities business, overseeing trade operating model, order and settlement flow, cash flows, corporate actions, reconciliations, and regulatory readiness.
Lead the support strategy, service performance, and operational governance of payment platforms, embedded payment services, and related financial workflows supporting franchisees, locations, members, and corporate teams.
Locations (3)
Boca Raton, Florida, United States
Woodbury, Minnesota, United States
Seattle, Washington, United States
Compensation
Salary Range: $105k - $125k
Responsibilities
Define and execute the Fintech Support strategy, operating model, service standards, and improvement roadmap.
Provide oversight for complex payment-platform and connected-account issues.
Establish escalation paths, service ownership, and support processes across payment-related services.
Use operational data, franchisee feedback, and business impact to prioritize improvements.
Lead and scale payment operations across markets, owning operational performance, strengthening controls and partner relationships, and building efficient, resilient processes for growth in card issuing and payments.
Responsibilities
Own the Payment Operations strategy, operating model, annual plans, objectives and performance reporting.
Lead day-to-day operations across card issuing, processing, payment flows, settlement, reconciliation and related treasury interfaces.
Define and monitor service levels, authorisation performance, payment costs, exception management and operational quality.
Drive process standardisation, automation and improvements to tooling, controls and reporting.
Build, coach and develop a geographically distributed team, including managers and specialists.
