- Bangalore, Karnataka, India
- 2–5 years
Voice & Data Core NOC Engineer to support Vodafone’s Video and Data Core services in a 24x7 NOC environment.
Responsibilities
- Monitor Video and Data Core network alarms, events and service-impacting incidents across NOC platforms in a 24x7 operational environment.
- Perform first-level fault identification, incident validation, alarm correlation and initial troubleshooting activities.
- Manage incident handling activities including detection, impact assessment, prioritisation, tracking, escalation and closure.
- Raise, update and maintain trouble tickets with accurate documentation, impact analysis, actions taken and escalation status.
- Escalate unresolved incidents to L2/L3 teams, resolver groups, suppliers or vendors in accordance with agreed SLAs and operational procedures.
Requirements
- Bachelor’s degree in Telecommunications, Electronics, Computer Science or a related technical discipline
- Nice to have: BE/B.Tech in Electronics and Telecommunications