This is a customer-focused, commercially driven role where you’ll speak to merchants who are thinking about cancelling or reducing their service.
Compensation
Salary: £26,436 + Uncapped Commission
Responsibilities
Retain customers, contributing the company goal of a 1% churn of customer base.
Proactively speak to customers with outstanding debt, to reduce the number of customers owing funds and identifying gaps in process to prevent repeat offenses.
Manage all canceled customers and outbound activity. This includes taking ownership of your personal cancellation queue by contacting all customer cancellations within 24 hours, and seeking to reactivate accounts where possible.
Use Net Promoter Score results from cancellations to address detractor issues.
Answering customers' billing and subscription queries.
Customer Retention Agent responsible for maintaining low churn, contacting at-risk customers, and driving retention and upsell in a fintech environment.
Compensation
Salary: £26,436 + Uncapped Commission
Responsibilities
Retain customers, contributing the company goal of a 1% churn of customer base.
Proactively speak to customers with outstanding debt, to reduce the number of customers owing funds and identifying gaps in process to prevent repeat offenses.
Manage all canceled customers and outbound activity. This includes taking ownership of your personal cancellation queue by contacting all customer cancellations within 24 hours, and seeking to reactivate accounts where possible.
Use Net Promoter Score results from cancellations to address detractor issues.
Answering customers' billing and subscription queries.
Lead a team to develop, launch and manage events for Spain + Portugal, responsible for the region’s P&L, team development, and local industry connections.
Compensation
Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
Responsibilities
Manage and continue to build the team in the region (Project Managers, Producers, Location Scouters, etc)
Ensure individual team members are effective in achieving their quality and revenue goals on a quarterly basis
Define the strategy of the region for its growth by ensuring maximum sales performance, customer excellence, and operational quality of our events
Manage the local portfolio of experiences based on data analyses
Develop and maintain a very high level of relationship with C-level executives from major entertainment companies
First point of contact for Spanish-speaking customers via phone, email, and chat, providing roadside assistance, troubleshooting, and after-sales support.
Locations (2)
Athens, Attica, Greece
Marína, Greece
Compensation
Monthly productivity bonus, depending on the team
Responsibilities
Be the first point of contact for Spanish-speaking customers via phone, email, and chat
Provide roadside assistance and connected-services support for automotive accounts
Troubleshoot products and devices, guiding customers to solutions
Handle after-sales enquiries, including orders, returns, and service requests
Escalate complex cases to specialist teams and follow up until resolved
First point of contact for Spanish-speaking customers via phone, email, and chat, providing roadside assistance and connected-services support for automotive accounts, troubleshooting products and devices, handling after-sales enquiries, escalating complex cases, and documenting interactions in CRM systems.
Compensation
Monthly productivity bonus, depending on the team
Responsibilities
Be the first point of contact for Spanish-speaking customers via phone, email, and chat
Provide roadside assistance and connected-services support for automotive accounts
Troubleshoot products and devices, guiding customers to solutions
Handle after-sales enquiries, including orders, returns, and service requests
Escalate complex cases to specialist teams and follow up until resolved
Requirements
Nice to have: Previous customer service experience
First point of contact for Spanish-speaking customers via phone, email, and chat, providing roadside assistance, troubleshooting, and after-sales support.
Responsibilities
Be the first point of contact for Spanish-speaking customers via phone, email, and chat
Provide roadside assistance and connected-services support for automotive accounts
Troubleshoot products and devices, guiding customers to solutions
Handle after-sales enquiries, including orders, returns, and service requests
Escalate complex cases to specialist teams and follow up until resolved
Requirements
Nice to have: Previous customer service experience
First point of contact for Spanish‑speaking customers via phone, email, and chat, providing roadside assistance, troubleshooting, and after‑sales support.
Responsibilities
Be the first point of contact for Spanish‑speaking customers via phone, email, and chat
Provide roadside assistance and connected‑services support for automotive accounts
Troubleshoot products and devices, guiding customers to solutions
Handle after‑sales enquiries, including orders, returns, and service requests
Escalate complex cases to specialist teams and follow up until resolved
Requirements
Nice to have: Previous customer service experience
Responsible for developing and growing customer relationships, identifying commercial opportunities, and supporting the delivery of Baker Hughes solutions and services within the assigned territory.
Responsibilities
Developing and executing sales strategies for assigned customers and accounts
Building strong relationships with customers, acting as a trusted advisor and primary commercial contact
Identifying new business opportunities and driving profitable growth
Understanding customer needs and aligning Baker Hughes products, technologies, and services to create value
Supporting negotiations, proposal development, and contract execution
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