- Grand Island, New York, United States
- On-site
- Full-time · Manager
- 2+ years
Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes. This role leads the Order Fulfillment team.
Responsibilities
- Champion the GET culture by working alongside the team and providing real-time coaching on the sales floor.
- Direct D93 (Receiving) and D94 (Order Fulfillment) workflows to ensure all orders are received, picked, and staged within Service Level Agreements (SLAs).
- Audit delivery orders for accuracy and quality standards.
- Promptly resolve customer concerns to ensure satisfaction.
- Drive morale by identifying and rewarding great service behaviors using Bravos and Homers.
Requirements
- High school diploma
- GED
- Nice to have: Merchandising experience
- Nice to have: Operational experience
- Nice to have: Big box retail experience