- Remote, United States
- Remote
- Full-time · Manager
- $141K–$183K per year
- 5+ years
Lead enterprise operational detection, prevention, response and recovery for digital fraud affecting customers, digital assets and the airline.
Compensation
The base pay range for this role is $140,600.00 to $183,108.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
Responsibilities
- Own day-to-day fraud detection, prevention, escalation, response and recovery operations
- Establish operating procedures, service levels, staffing/capacity models and performance expectations
- Establish metrics such as operational efficiency, decision accuracy, false-positive/negative performance, customer impact and prevented loss
- Lead and develop fraud operations resources and coordinate major incidents with relevant stakeholders
- Oversee complex customer fraud escalations and account-recovery processes
Requirements
- Bachelor's degree
- Nice to have: CFE
- Nice to have: CAMS
- Nice to have: GIAC
- Nice to have: security/fraud/risk credential