- Syracuse, New York, United States
- On-site
- Contract
- $20–$22 per hour
- 1–3 years
Provide Level 1 and Level 2 technical support via phone, ticketing systems, remote support tools, and in-person assistance.
Compensation
The pay range for this position is $20.00 - $22.00/hr.
Responsibilities
- Provide Level 1 and Level 2 technical support via phone, ticketing systems, remote support tools, and in-person assistance.
- Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
- Support Microsoft Windows environments, Microsoft 365 applications, Outlook, and user account administration.
- Perform workstation deployments, imaging, hardware replacements, and equipment setup.
- Support printers, scanners, mobile devices, and other end-user technologies.
Requirements
- Nice to have: ServiceNow
- Nice to have: desktop imaging
- Nice to have: deployment
- Nice to have: hardware repair
- Nice to have: warehouse experience