- San Antonio, Texas, United States
- On-site
- Full-time · Senior
- $103K–$198K per year
- 6+ years
The Senior IT Change Coordinator for Network Services provides technical governance and release coordination for enterprise network changes. This role assesses connectivity and service impact, coordinates maintenance windows, and ensures network changes include appropriate redundancy, validation, and recovery planning.
Compensation
The salary range for this position is: $103,450- $197,730.
Responsibilities
- Facilitates complex or large IT change requests meeting with change requestor to review, audit, and ensure change requests meet regulatory standards
- Drives direction of appropriate rigor level based on the technical complexity and potential impact of change
- Identifies quality issues within the department contributing to IT service delivery issues and ensure their resolution/success
- Partners with internal and external SMEs to improve, synchronize, automate, and integrate process controls to include integration with other ITIL disciplines
- Understands application of process controls and their interaction, and anticipates, mitigates against them and/or ensures resolution
Requirements
- Bachelor's degree
- 4 years of relevant education and/or experience
- Nice to have: ITIL 4
- Nice to have: Cisco
- Nice to have: Juniper