- Singapore
- Full-time
- 3+ years
IT Infrastructure Engineer responsible for end‑user support, desktop and laptop maintenance, and infrastructure operations within a government ICT environment.
Responsibilities
- Provide Level 1 and Level 2 technical support for end‑user computing devices
- Troubleshoot and resolve hardware, software, network connectivity and access‑related issues
- Support employee onboarding and offboarding activities
- Assist users with enterprise collaboration platforms, email, remote access and workplace technology services
- Escalate complex incidents to specialized support teams or vendors
Requirements
- A degree or diploma in Computer Science, Computer Engineering, Information Technology or an equivalent
- Nice to have: CCNA
- Nice to have: ITIL
- Nice to have: Microsoft certifications
- Nice to have: CompTIA certifications