Lead a medium-sized branch team, mentor staff, drive business results, and ensure compliance within TD Canada Trust.
Compensation
$77,500 - $109,400 CAD
Responsibilities
Mentor the team on advice-giving strategies on banking solutions to improve the overall customer experience and financial confidence
Promote TD's image and goodwill within the community by participating in community events
Enhance customer experience by understanding their financial needs and providing appropriate solutions
Act as the highest point of escalation for the branch to ensure customer issues are handled in the best course of action and participate in the resolution of reported matters when required
Oversee complex branch administrative duties for mutual funds, real estate secured credit, and other compliance-related issues
Play a key role in advising customers of high-level financial solutions from a range of available investment and credit banking solutions
By asking thoughtful financial questions, engage with customers and create positive experiences to retain and deepen relationships
Increase customer financial confidence by providing personalized financial advice, answering customer questions, and addressing their concerns; raising matters as appropriate to team members or partners while maintaining confidentiality and accuracy
Act as a point of contact for the frontline staff in handling customer problems
Maintain professional space in common areas as per marketing and regulatory guidelines
Requirements
High school diploma and/or 1 year of relevant experience
Post-Secondary or Undergraduate degree in related field is an asset
Lead a key role in advising customers of high-level financial solutions from a range of available investment and credit banking solutions
Compensation
52,700.00$/$52,700.00 - 74,400.00$/$74,400.00 CAD
Responsibilities
Play a key role in advising customers of high-level financial solutions from a range of available investment and credit banking solutions
By asking thoughtful financial questions, engage with customers and create positive experiences to retain and deepen relationships
Increase customer financial confidence by providing personalized financial advice, answering customer questions, and addressing their concerns; raising matters as appropriate to team members or partners while maintaining confidentiality and accuracy
Act as a point of contact for the frontline staff in handling customer problems
Maintain professional space in common areas as per marketing and regulatory guidelines
Requirements
High school diploma
Post-Secondary or Undergraduate degree in related field
Nice to have: Post-Secondary or Undergraduate degree in related field
Nice to have: Real estate secured lending and/or investment experience
Play a key role in advising customers of high-level financial solutions from a range of available investment and credit banking solutions
By asking thoughtful financial questions, engage with customers and create positive experiences to retain and deepen relationships
Increase customer financial confidence by providing personalized financial advice, answering customer questions, and addressing their concerns; raising matters as appropriate to team members or partners while maintaining confidentiality and accuracy
Act as a point of contact for the frontline staff in handling customer problems
Maintain professional space in common areas as per marketing and regulatory guidelines
Requirements
High school diploma
Post-Secondary or Undergraduate degree in related field
A leadership role focused on ensuring seamless and impactful customer experience, mentoring staff, and maintaining operational excellence within a branch.
Compensation
$57,100 - $80,600 CAD
Responsibilities
Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed.
Collaborate with One TD partners to help all customers in a way that suit their needs best.
Support the frontline staff in resolving complaints as per customer problem resolution guidelines.
Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience.