- Milwaukee, Wisconsin, United States
- $62K–$102K per year
- 4+ years
Manage operational relationships for assigned clients and support the quality delivery and maintenance of products and services.
Compensation
$62,000.00 - $102,000.00
Responsibilities
- Serve as the primary operational contact for assigned clients
- Coordinate resources across Fiserv to address service delivery questions, issues and escalations
- Manage client operational relationships by monitoring service performance, identifying risks and driving issue resolution
- Partner with Relationship Managers to support client satisfaction, revenue growth opportunities and positive client references
- Translate client needs into actionable plans with clear owners, timelines and expected outcomes
Requirements
- Bachelor’s Degree or higher in Finance, Business or a related field, or equivalent combination of education, related experience and/or military experience
- Nice to have: knowledge of Fiserv systems
- Nice to have: products or operational support processes
- Nice to have: supporting complex client accounts with multiple contacts
- Nice to have: solution sets