Supports end-to-end design and improvement of PermitSF services through user research, content creation, and service design.
Compensation Range: $134,082 - $168,688 annually
- Plan and conduct user research
- Select and apply appropriate qualitative and quantitative research methods
- Synthesize research findings
- Create and maintain service blueprints, journey maps, process maps, content models, prototypes
- Design, write, edit, and govern clear, concise, accessible, plain-language content
- Associate degree in business administration, public administration, information systems, economics, finance, computer science, UX/UI design or a closely related field from an accredited college or university
- Nice to have: experience designing content for complex digital services
- Nice to have: experience applying UX writing, editing, and information-architecture skills
- Nice to have: experience planning and conducting user research with varied audiences
- Nice to have: experience creating journey maps, service blueprints, process maps
Senior Business AnalystNewNova Scotia Power · Halifax, Canada