Knowledge base systems jobs

Customer Experience Specialist

NAVEX · Posted Nov 13, 2026

Open

London, England, United Kingdom
Hybrid
Full-time · Associate
£45K–£45K per year
2+ years

Customer Experience Specialist

NAVEX · Posted Nov 13, 2026

Open

London, England, United Kingdom
Hybrid
Full-time · Associate
£45K–£45K per year
2+ years

Senior IT Professional I

East Texas A&M University · Posted Nov 12, 2026

Open

College Station, Texas, United States
On-site
Full-time · Staff
$61K–$61K per year
5+ years

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The Senior IT Professional I provides technical leadership for a unit-level project or operation, which relies on multiple technical fields. Provides technical oversight for the application of and compliance with the unit’s technical standards. Coordinates the technical activities of a project team.

Compensation

Salary: $61,000 annually

Responsibilities

Leads, motivates, develops, and coaches a team of full-time employees and student workers
Applies project management knowledge, skills, tools, and techniques to lead and manage assigned IT projects from concept through completion
Coordinates and leads meetings between the Graduate and Professional School and Texas A&M Technology Services to facilitate project planning, communication, and implementation
Maintains documentation of project activities, operational tasks, and IT processes using appropriate tools
Develops and provides reports to senior leadership regarding IT activities, projects, and operational matters

Requirements

Bachelor’s degree in applicable field or equivalent combination of education and experience
Nice to have: Higher education project management
Nice to have: ITIL practices

Skills

project management Team leadership

Senior IT Professional I

Texas A&M University · Posted Nov 12, 2026

Open

College Station, Texas, United States
On-site
Full-time · Staff
$61K–$61K per year
5+ years

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Compensation

$61,000 annually

Responsibilities

Leads, motivates, develops, and coaches a team of full-time employees and student workers
Applies project management knowledge, skills, tools, and techniques to lead and manage assigned IT projects from concept through completion
Coordinates and leads meetings between the Graduate and Professional School and Texas A&M Technology Services to facilitate project planning, communication, and implementation
Maintains documentation of project activities, operational tasks, and IT processes using appropriate tools
Develops and provides reports to senior leadership regarding IT activities, projects, and operational matters within and related to the Graduate and Professional School

Requirements

Bachelor’s degree in applicable field or equivalent combination of education and experience
Nice to have: Higher education project management
Nice to have: ITIL practices

Skills

project management

Service Desk Analyst I

San Manuel · Posted Nov 6, 2026

Open

Highland, California, United States
Entry
1+ years

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Provide first‑level technical support for end users, troubleshooting and resolving incidents while maintaining service level agreements.

Responsibilities

Provide first‑level technical support via telephone, web portal, email and chat
Prioritize incidents and service requests to meet SLAs
Escalate incidents to appropriate technicians or technology verticals
Use remote assistance tools and diagnostic utilities for troubleshooting
Create and maintain service desk scripts, user guides and knowledge base articles

Requirements

High School Diploma or GED
Associate’s degree in Computer Science or related field
Nice to have: Experience in Casino or Gaming industry
Nice to have: Infrastructure platforms
Nice to have: Messaging platforms

Skills

IT Service Desk Experience Network troubleshooting Computer troubleshooting Telecom troubleshooting Customer service

Senior Technical Support Engineer

8x8 · Posted Nov 10, 2026

Open

Cluj, Romania
Hybrid
Contract · Senior

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Senior Technical Support Engineer

Responsibilities

Respond to customer queries via phone, email and ticketing system
Troubleshoot problems for first time resolution of issues
Identify and escalate priority issues to supervisor
Maintain the accuracy and completeness of all recorded data
Operate changes and requests on the client environment; carry out screen‑sharing to help customers get set up and operational

Skills

AI‑enabled tools Customer Support Technical Support Salesforce Service Cloud Knowledge Base systems Customer portals VoIP technologies Networking Telecommunications IP telephony

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