- Eucla, Western Australia, Australia
- Contract · Mid
End-User Support Specialist providing comprehensive IT support across a global environment, including incident management, device lifecycle, security support, and VIP support.
Responsibilities
- Perform IMAC activities and annual device refresh
- Troubleshoot PCs, peripherals, Windows OS, applications, Citrix VDI, printers, VPN, connectivity, and conference room technology
- Manage hardware/software Break-Fix incidents and Tier 1/Tier 2 security tickets
- Support employee onboarding/offboarding and IT service requests
- Support Windows 11, domain migration, Microsoft Endpoint Manager (MEM), Citrix VDI, AV, posture-check, and hardware refresh rollouts
Requirements
- Bachelor’s degree in Computer Science, IT, or related field
- Nice to have: CompTIA A+
- Nice to have: Microsoft Endpoint/Desktop certification