Lead Suffolk Construction's IT ServiceDesk organization, ensuring delivery of exceptional end-user support, operational excellence, and customer-focused technology services across corporate offices, jobsites, and remote locations.
- Lead, mentor, and develop a national team of IT ServiceDesk professionals
- Establish performance expectations, service standards, goals, and development plans for ServiceDesk staff
- Manage daily ServiceDesk operations to ensure timely resolution of incidents, requests, and escalations
- Drive a customer-first culture focused on responsiveness, communication, accountability, and service excellence
- Monitor staffing levels, workload distribution, and support coverage across offices and jobsites
- Bachelor's degree in information technology, Business, or a related field
- Nice to have: ITIL Foundation
- Nice to have: ITIL Managing Professional certification
- Nice to have: construction
- Nice to have: engineering
ServiceDesk ManagerSuffolk Construction Company, Inc. · Boston, US
ContractorBirlasoft Limited · Eucla, Australia