Develop and execute learning strategies that strengthen the capabilities and readiness of commercial-facing teams.
Compensation
The current salary range for this role is $77,400.00 to $135,400.00.
Responsibilities
Partner with commercial leaders to identify capability needs, establish learning priorities, and align onboarding strategies with business objectives.
Develop and oversee commercial onboarding strategies, standards, governance, and continuous improvement initiatives.
Design scalable, role-based onboarding journeys that integrate preboarding, orientation, practical application, and readiness milestones.
Establish consistent onboarding processes, manager validation practices, and role-specific expectations to accelerate commercial readiness.
Collaborate with hiring managers, Human Resources, subject matter experts, and cross-functional teams to align onboarding roles, expectations, and deliverables.
Design, develop and deliver high‑quality learning solutions that build colleague capability and improve customer outcomes across internal and BPO contact centre operations.
Compensation
Competitive salary plus benefits.
Responsibilities
Own and continuously improve new hire curricula and ongoing learning across Customer Service
Design engaging learning solutions across classroom, virtual and digital formats, including knowledge checks and supporting materials
Translate complex processes, system changes and business requirements into clear and practical learning content
Deliver training to new and existing colleagues across internal and BPO operations
Lead Train the Trainer activity, ensuring consistent delivery and capability across locations and partners
Requirements
Nice to have: contact centre experience
Nice to have: business transformation change colleague readiness
Nice to have: BPO multi‑site operations
Nice to have: new hire accreditation nesting speed‑to‑competence measurement
Nice to have: digital learning tools Learning Management Systems
Develop and execute learning strategies that strengthen the capabilities and readiness of commercial-facing teams.
Compensation
The current salary range for this role is $77,400.00 to $135,400.00.
Responsibilities
Partner with commercial leaders to identify capability needs, establish learning priorities, and align onboarding strategies with business objectives.
Develop and oversee commercial onboarding strategies, standards, governance, and continuous improvement initiatives.
Design scalable, role-based onboarding journeys that integrate preboarding, orientation, practical application, and readiness milestones.
Establish consistent onboarding processes, manager validation practices, and role-specific expectations to accelerate commercial readiness.
Collaborate with hiring managers, Human Resources, subject matter experts, and cross-functional teams to align onboarding roles, expectations, and deliverables.
The base pay range for this position is:
$105,000
to
$145,000
Responsibilities
Develop and oversee integrated transformation enablement strategies that address workforce impacts, role readiness, learning, manager enablement, performance support, reinforcement, adoption, and sustainment.
Partner with the Senior Change Manager to align learning and enablement activities with change strategy, stakeholder plans, communications, sponsor and manager actions, resistance management, readiness milestones, and adoption outcomes.
Lead learning needs analysis by translating change impacts, future-state processes, role expectations, and performance requirements into audience-specific capability and proficiency needs.
Apply adult learning concepts, including relevance, autonomy, experience-based learning, practice, reflection, feedback, social learning, accessibility, and immediate application, to create inclusive and effective learning experiences.
Use performance consulting to determine when training is the appropriate solution and when job aids, process changes, leader actions, system support, coaching, communities of practice, or other interventions are needed.
Senior Learning PartnerVizient · Irving, US