Lead the technical side of a four‑week discovery into service‑desk and chatbot options, assessing Microsoft Power Platform capabilities and designing secure, scalable solutions for UK government environments.
Responsibilities
Set the technical architecture approach and decision framework for the discovery
Assess Power Platform and related Microsoft capabilities for form intake, workflow, queue management, service levels, dashboards, chatbot interactions and escalation
Evaluate Power Apps, Power Automate, Dataverse, Power Pages, Power BI, Dynamics 365 Customer Service and Microsoft Copilot Studio where appropriate
Assess integration options with identity and access management, content, document, notification and reporting services
Define the data model for requests, users, documents, queues, statuses, service levels, approvals, escalation and audit history
The Power Platform Specialist leads the design, optimisation and implementation of scalable digital solutions that extend CRM platforms and student systems.
Locations (2)
New South Wales, Australia
Sydney, New South Wales, Australia
Compensation
Remuneration: $132,445 to $149,228 depending on experience + 17% super (level 8)
Responsibilities
Design and optimise digital solutions using Power Platform
Implement scalable low‑code applications
Drive business process improvement and automation
Translate operational needs into technical solutions
Power Platform SpecialistUniversity of New South Wales (UNSW) · Australia+1 more