- Corby, England, United Kingdom
- On-site
- Full-time
Provide first line support and maintain IT services for the Bionic Group
Responsibilities
- First line support to the business and proactive maintenance
- Ensuring all incidents & requests are logged correctly & resolved to SLA
- Resolution of incidents where possible and achieving a high first line fix rate
- Escalate incidents appropriately and in a timely manner
- Perform root cause analysis on problem tickets