- Buffalo, New York, United States
- Hybrid
- Full-time · Senior
- $116K–$194K per year
- 8+ years
- Visa sponsorship
Support and enhance critical Retail and Branch Technology platforms while advancing engineering maturity through automation, reliability engineering, operational analytics, and continuous improvement initiatives.
Compensation
The pay range for this position is $116,400.00 - $194,000.00 Annual (USD).
Responsibilities
- Provide technical support for branch technology platforms including Account Opening (PACE), Servicing (DASH, AKM), Teller (mTell), and related Retail applications.
- Troubleshoot application, infrastructure, and operational issues affecting branch and back-office users.
- Coordinate resolution efforts with application support, infrastructure, networking, endpoint engineering, and other technology teams.
- Support branch lifecycle activities, including openings, consolidations, closures, and system configuration updates.
- Create, maintain, and recertify knowledge articles and operational documentation.
Requirements
- Combined minimum of 8 years higher education and/or work experience in systems design, management and/or architecture
- Nice to have: monitoring and observability solutions
- Nice to have: ServiceNow
- Nice to have: automation testing frameworks
- Nice to have: financial services