- Singapore, Singapore
- Hybrid
- Full-time · Manager
- 6+ years
Lead a team spanning Customer Success (CS) and Professional Services (PS) in Singapore to help customers achieve measurable value from LogicMonitor, connecting successful implementation with sustained adoption, retention and growth.
Responsibilities
- Manage, coach and develop Customer Success and Professional Services team members
- Establish regular 1:1s, team meetings and development plans
- Manage workload, account coverage and project allocation
- Oversee the customer journey from Sales handoff through onboarding, implementation, adoption and ongoing value realisation
- Ensure PS engagements have validated technical requirements, agreed scope and realistic delivery plans
Requirements
- Nice to have: LogicMonitor