- Irving, Texas, United States
- $22–$22 per hour
- 2+ years
The Digital Experience Specialist is the first point of contact for every customer entering or returning to the Digital Retail journey and guides each customer from lead to scheduled deal consult.
Compensation
Hourly rate- $22/Hourly.
Responsibilities
- Respond to every assigned lead within the published speed-to-lead standard by phone, text, email, and chat
- Complete approved outbound follow-up for new or inactive opportunities and re-engage customers who stall or leave the journey
- Explain the Digital Retail process, answer routine questions, and help the customer return to the appropriate step in the self-serve workflow
- Establish the next action and timing before ending each interaction
- Follow approved scripts, consent requirements, communication workflows, and escalation steps
Requirements
- Nice to have: automotive lead-management
- Nice to have: BDC
- Nice to have: e-commerce
- Nice to have: digital retail
- Nice to have: CRM