- Remote, Portugal
- Remote
- Full-time
- €2K–€2K per month
Provide B2B merchant support across calls, live chat, and tickets, resolving shipping, tracking, returns, and platform issues.
Compensation
€1900 - €2150 (14 installments)
Responsibilities
- Support merchants across calls, live chat, and tickets — resolving issues related to shipping, tracking, returns, and platform functionality
- Guide customers through the platform with confidence and clarity, translating technical complexity into practical next steps
- Own your queue with urgency and accountability — every open ticket is a merchant waiting, and you treat it that way
- Identify recurring pain points and escalate them with clear context, helping the team fix issues upstream rather than patch them repeatedly
- Build deep product knowledge across our carrier ecosystem and integrations, becoming a go-to resource for your colleagues as well as customers