- Maryland Heights, Missouri, United States
- 5+ years
The Technology Alignment Manager (TAM) proactively aligns client technology environments, conducts onsite and virtual visits, documents findings in IT Glue, and collaborates with vCIOs and the ROC to reduce reactive support.
Responsibilities
- Conduct scheduled onsite and virtual visits for all assigned clients
- Structure every visit according to the alignment process
- Own the alignment portion of new client onboarding
- Perform Technology Alignment reviews in myITprocess
- Identify and document technology gaps, risks, and non-compliance items
Requirements
- Associate's degree or equivalent from a two-year college or technical school in Computer Science, Information Technology, or a related field
- Nice to have: MSP or multi-client environment experience
- Nice to have: TruMethods technology alignment framework familiarity
- Nice to have: CompTIA A+
- Nice to have: Network+