- Columbus, Ohio, United States
- Associate
- 2+ years
Support day-to-day network operations, monitor network health, troubleshoot incidents, maintain equipment, and collaborate with engineering teams to ensure reliable network services.
Responsibilities
- Monitor enterprise network health and performance across Juniper-based platforms, wireless services, firewalls, WAN circuits, and related infrastructure
- Perform initial triage for network incidents by gathering logs, reviewing monitoring data, validating symptoms, and escalating issues
- Assist with troubleshooting connectivity, latency, packet loss, routing, switching, wireless, DNS, DHCP, VPN, and firewall issues across stores, corporate offices, distribution centers, cloud environments, and partner connections
- Support incident and problem management processes by documenting timelines, troubleshooting steps, findings, corrective actions, and follow-up items
- Assist with maintaining network equipment, performing approved software and firmware updates, completing lifecycle maintenance activities, and validating changes
Requirements
- 4-year degree in an IT-related field or equivalent work history