- Bethlehem, Pennsylvania, United States
- On-site
- Full-time
- $40K–$50K per year
- 2+ years
Provide Tier 1 and Tier 2 IT support across US and Canada sites, manage Microsoft 365 and network infrastructure, and assist with global IT projects.
Compensation
OTE $40,000 - $50,000 Annually
Responsibilities
- Handle Tier 1 and Tier 2 helpdesk and desktop support tickets
- Run Microsoft 365, SharePoint and Entra ID admin
- Maintain LAN, Wi‑Fi and core infrastructure at US and Canadian sites
- Support VoIP phone system and mobile devices via MDM
- Own IT onboarding and offboarding
Requirements
- Nice to have: Intune
- Nice to have: Freshservice
- Nice to have: Freshdesk
- Nice to have: Oracle NetSuite
- Nice to have: IP telephony