- Waterloo, Ontario, Canada
- Full-time · Senior
- CA$123K–CA$139K per year
- 3+ years
Provide high-level technical support and sustaining engineering services to customers.
Compensation
The Canada base salary range for this full-time position is CAD 123,000 - 138,500 + bonus + equity + benefits.
Responsibilities
- Troubleshoot customer reported issues and help define, manage and resolve technical customer issues
- Project manage new client deployment issues through to resolution
- Determine root cause by reading through code
- Drive operational efficiencies for issue resolution by identifying process, tooling, and product improvements
- Create playbooks and knowledge base content for issue resolution and reports and dashboards for internal issue tracking purposes
Requirements
- Bachelor's Degree in Computer Science or related field
- Nice to have: Infrastructure-as-Code
- Nice to have: Terraform
- Nice to have: Ansible
- Nice to have: R