- Remote, India
- Remote
- ₹600K–₹800K per year
- 5+ years
Assist customers and MSPs with order modifications, fee disputes, refunds, and related support tasks while maintaining U.S. time‑zone overlap.
Compensation
Pay Range*: 6,00,000 INR – 8,00,000 INR annually
Responsibilities
- Assist customers and MSPs with order modifications
- Handle follow up with customers and MSPs in a timely manner
- Handle follow up confirmation text, calls and emails
- Handle fee disputes
- Process payment release requests
Requirements
- Higher Secondary Certificate (10+2) or equivalent
- Bachelor's degree in Business Administration, Communications, Supply Chain/Logistics, Hospitality Management, or similar
- Nice to have: Bachelor's degree
- Nice to have: experience in U.S. customer service
- Nice to have: experience in senior agent or supervisory capacity