- New York City, New York, United States
- On-site
- Full-time
- $104K–$157K per year
Provide enterprise-level technical support to Amplitude customers, diagnosing and resolving issues, and advocating for customers across product and engineering teams.
Compensation
Based legislation in New York City, the following details are for individuals who will work for Amplitude in New York City: New York City salary range: $104,000 - $157,000 base salary (inclusive of bonus or commission)
Responsibilities
- Answer and/or escalate all support tickets via email and chat
- Drive resolution by digging in and escalating challenging tickets
- Ensure that all tickets meet our service level agreements
- Provide customers a great experience using Amplitude and working with our team
- Create and update non-technical and technical documentation as the product evolves
Requirements
- Bachelor’s Degree