- Leicester, England, United Kingdom
Lead, develop, and motivate the Customer Service team to deliver high performance, flexibility, and consistent achievement of customer expectations while managing commercial activities and ensuring operational excellence.
Responsibilities
- Lead, develop, and motivate the Customer Service team to deliver high performance, flexibility, and consistent achievement of customer expectations
- Drive adherence to front-end commercial processes, embedding commercial awareness to maximise margin and identify growth opportunities
- Own and manage all CS commercial activities, including price application, extra charges, MOQ compliance, and stock utilisation, with regular performance reviews
- Monitor, analyse, and publish CS commercial and operational performance data, including KPIs, account analysis, and monthly reporting
- Ensure accurate and efficient order processing within Radius, maintaining correct pricing structures and data integrity