Manage partner operations, finance and support activities to ensure smooth partner experience and accurate payments.
Responsibilities
Respond promptly to partner support and PAMM queries, resolve Jira tickets ensuring all issues are efficiently addressed, tracked, and meet specified SLAs.
Implement rebate schemes for partners and make adjustments as needed to support program success.
Conduct manual rebate and performance calculations for partners and verify automated calculations for accuracy.
Reconcile both manual and automated partnership payments to maintain accuracy and completeness.
Execute key partnership payments timely and accurately, coordinating with other departments to ensure a smooth partner experience.
Requirements
Bachelor’s degree in Business, Finance, Accounting, Economics, or a relevant discipline
Partner Operations contractor responsible for day‑to‑day systems, coordination, and event execution for OpenAI Academy’s train‑the‑trainer program and Academy Jams.
Locations (4)
United States
San Francisco, United States
New York, United States
Washington DC, United States
Responsibilities
Run partner and participant onboarding
Maintain accurate partner, trainer, and cohort records
Coordinate invitations, calendars, reminders, and communications
Track prerequisites, attendance, assessments, and completion
To ensure our growing network of partners has the support, resources, and operational guidance needed to succeed, maintaining partner health, coordinating training and certification activities.
Compensation
Competitive salary and bonuses. Strong base pay plus performance rewards at personal, team, and company levels.
Responsibilities
Monitor partner health, engagement, and satisfaction, identifying potential risks and coordinating timely interventions with Partner Account Managers.
Act as the main point of contact for day-to-day partner support, resolving operational requests and coordinating internal escalations when needed.
Ensure partners have access to the necessary tools, systems, and resources, including demo environments, pricing information, and sales enablement materials.
Coordinate partner training, certification, and recertification activities, ensuring partners remain equipped to effectively promote our products.
Manage ongoing partner operational readiness following the initial onboarding period, maintaining accurate partner information and up-to-date portal content.
Requirements
Nice to have: experience working with channel partners
Nice to have: experience with resellers
Nice to have: experience with technology service providers
The Senior PM owns the end-to-end product lifecycle for the team's analytics portfolio: defining what gets built, sequencing the roadmap, and partnering across field teams, programs, finance, and GTM to ship products that make partner-facing roles more effective.
Locations (4)
Seattle, Washington, United States
New York, New York, United States
Denver, Colorado, United States
Mountain View, California, United States
Compensation
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs).
Responsibilities
Owns the product strategy, roadmap, and requirements for the partner analytics portfolio — reporting, data products, planning tools, and AI-powered analytics.
Defines requirements for partner-facing field roles across ASP.
Determines what to build, defer, and deprecate.
Translates complex partner operations workflows into prioritized product requirements — goal cascades, territory planning, program tracking, business review content, adoption analytics — balancing stakeholder needs against technical feasibility and delivery timelines.
Establishes a shared product vision across the organization by engaging stakeholders and ensuring the roadmap reflects both customer needs and business priorities.
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