- Fort Gordon, Georgia, United States
- 5+ years
Provide help desk support to IGEA users by phone, chat and email within 2 hours of request; take part in 24/7/365 on-call rotation
Compensation
competitive compensation and benefits
Responsibilities
- Provide help desk support to IGEA users by phone, chat and email within 2 hours of request
- Take part in 24/7/365 on-call rotation
- Document user needs and track requests in JIRA and ServiceNow
- Answer user questions and resolve hardware, software, OS, email and printing issues in person, by phone or remotely
- Set up user equipment, install cabling, operating systems and software; perform minor hardware repairs
Requirements
- Bachelor's degree
- Nice to have: JIRA
- Nice to have: ServiceNow
- Nice to have: SOCET GXP
- Nice to have: ArcGIS