- Austin, Texas, United States +1 more
- Full-time · Manager
- $145K–$218K per year
- 5+ years
Lead the customer support function for Rockwell Automation's PavilionX advanced process control and model predictive control solutions, ensuring service quality, customer confidence, and performance within Digital Managed Services.
Locations (2)
- Austin, Texas, United States
- United States
Compensation
Base Salary Compensation is from $145,440.00 - 218,160.00 USD Annual, with an annual target bonus of 8% of base salary.
Responsibilities
- Lead the Pavilion support function, including daily operations, customer engagement, escalation management, and service delivery performance
- Manage business operations for the Pavilion support group, including capacity planning, performance visibility, process improvement, knowledge transfer, and continuity of critical expertise
- Maintain relationships with Pavilion customers, ensuring you meet support commitments and address customer concerns with urgency
- Drive renewal and expansion opportunities and partner with sales and account teams to enable new support engagements