Company Description
We provide Recruitment and Staffing services to many industries and domain through our innovative and customized solutions and passionate commitment to research. Ability to understand the hiring strategies, availability of talent and compensation benchmarking makes us proud hiring partner for various industries. We work as trusted business partners and always strive to deliver the most value and highest return on investment for our clients. We are highly trained business professionals with strong understanding of clients need. We work closely with the leading staffing trade associations, training, and research organizations to ensure we are knowledgeable of the latest industry trends and technologies.
Job Description
Required Qualifications
6–10 years of experience in financial services, banking, wealth management, asset management, or investment operations.
Strong experience in institutional client service, relationship management, or client coverage.
Proven ability to manage client relationships and handle escalations independently.
Experience working with senior-level stakeholders and executive management.
Strong understanding of financial services operations and investment management processes.
Excellent communication, presentation, problem-solving, and stakeholder management skills.
Ability to work cross-functionally in a fast-paced financial services environment.
Regards,
Mohammed ilyas,
PH - 229-264-4024 or Text - 229-469-1455 or you can share the updated resume at Mohammed@vtekis. com
Additional Information
All your information will be kept confidential according to EEO guidelines.
This role focuses on managing, de-escalating, and resolving critical and high-friction student issues across the LATAM market to protect the company's reputation.
Compensation
600 USD gross per month + monthly bonuses based on KPI results
Responsibilities
Thoroughly investigate escalated cases, understanding the context, background, and specific circumstances of each student complaint.
Contact students directly through calls and written channels, build rapport, actively listen to their concerns, and de-escalate high-friction situations.
Negotiate and mediate agreements with students, aiming to reach mutually acceptable solutions and prevent further escalation.
Identify potential reputational, legal, and business risks and take appropriate action to minimize their impact.
Coordinate with internal teams to investigate cases, align on solutions, and ensure timely resolution in accordance with company policies.
Manage, de-escalate, and resolve critical and high-friction student issues across the LATAM market, protecting the company’s reputation and mitigating legal risks.
Compensation
600 USD gross per month + monthly bonuses based on KPI results.
Manage, de-escalate, and resolve critical and high-friction student issues across the LATAM market, protecting the company's reputation and preventing escalation.
Compensation
600 USD gross per month + monthly bonuses based on KPI results.
Responsibilities
Investigate escalated cases and understand context
Communicate directly with students via calls and written channels
De-escalate high-friction situations
Negotiate and mediate agreements with students
Identify and mitigate reputational, legal, and business risks
This role focuses on managing, de-escalating, and resolving critical and high-friction student issues across the LATAM market. You will be responsible for handling sensitive student cases, mitigating reputational and legal risks, and negotiating effective solutions while ensuring an empathetic and positive student experience.
Locations (2)
Nicaragua
LATAM
Compensation
600 USD gross per month + monthly bonuses based on KPI results
Responsibilities
Thoroughly investigate escalated cases, understanding the context, background, and specific circumstances of each student complaint.
Contact students directly through calls and written channels, build rapport, actively listen to their concerns, and de-escalate high-friction situations.
Negotiate and mediate agreements with students, aiming to reach mutually acceptable solutions and prevent further escalation, including legal claims, formal complaints, or negative social media exposure.
Identify potential reputational, legal, and business risks and take appropriate action to minimize their impact.
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Compensation
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Responsibilities
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Requirements
Relevant certifications such as CBAP, PMP, or similar
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