The Service Operations Planning Manager will lead global planning and work management across e-STORAGE’s service operations in the Americas, Europe, and APAC, building consistent processes for preventive maintenance, corrective maintenance, work orders, spares coordination, and service reporting.
Locations (2)
Kitchener, Ontario, Canada
Ontario, Canada
Compensation
Compensation: $100,000 - $120,000 + annual bonus
Responsibilities
Lead and develop global planning and service coordination teams across the Americas, Europe, and APAC, ensuring consistent execution and collaboration across regions
Define, standardize, and improve service planning workflows for preventive maintenance, corrective maintenance, service events, work orders, spares coordination, procurement requests, and reporting
Support CMMS rollout and adoption by developing standard work order structures, required data inputs, workflow requirements, and process documentation
Partner with Service Directors, LTSA Managers, and regional teams to improve visibility into maintenance planning, work order progress, job completion, service performance, and operational risks
Establish consistent request and escalation processes for service-related needs, including POs, spares, RMAs, and other operational support requirements
Provide administrative support services to the U.S. Department of Agriculture (USDA) National Bio-Agro Defense Facility Administrative Officer in Manhattan, KS, including business analysis, financial reporting, and compliance oversight.
Compensation
Pay Rate: $75,000/ Annual
Responsibilities
Provide technical and analytical support to the management team for planning and coordinating business management activities
Coordinate work study programs and contact universities for eligible participants
Provide advisory services in monitoring, reviewing, and managing federal agreements to ensure compliance with regulatory policies and procedures
Compile, consolidate, and check funding data for annual operating expenses
Review, analyze, and prepare financial data and estimates for annual budget preparation documents
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