- Plymouth, Michigan, United States
- On-site
- Full-time
Manage customer nonconformance issues for imported products throughout the Americas, leading 8D problem-solving activities and ensuring timely communication and effective corrective actions.
Responsibilities
- Manage customer nonconformance issues for assigned accounts and imported products
- Monitor and manage Customer PPM performance to maintain customer satisfaction and quality expectations
- Receive, investigate, and resolve customer complaints while ensuring timely communication and effective corrective actions
- Manage PDCA logs, Quality Problem Reports, customer-situation databases, and related quality workflows
- Lead 8D problem-solving activities and ensure responses are accurate, timely, and supported by objective evidence
Requirements
- Bachelor’s degree or higher in Engineering, Science, or a related technical discipline
- Nice to have: knowledge of electric motors and actuators
- Nice to have: automotive customer-quality experience
- Nice to have: experience managing zero-kilometer and warranty claims
- Nice to have: experience coordinating third-party sorting companies