Operations Coordinator - Client Service Administration and Process Support
Fitch Group · Posted Nov 9, 2026
- Toronto, Ontario, Canada
- Hybrid
- Full-time · Mid
- CA$45K–CA$55K per year
Support reliable service delivery and coordinate exam operations for Fitch Learning’s financial services training programs.
Compensation
FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year.
Responsibilities
- Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
- Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
- Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
- Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
- Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.
Requirements
- Nice to have: bilingual French and English
- Nice to have: licensure exam delivery experience
- Nice to have: vendor coordination
- Nice to have: AI tools
- Nice to have: IT development