- Dublin, Leinster, Ireland
- Staff
- 7+ years
Design and build features across CSM Playbooks and customer service workflows, owning complex components end to end and driving AI-enabled customer-facing processes.
Responsibilities
- Build high-quality, scalable, clean, and reusable applications and integration solutions using ServiceNow platform and related technologies.
- Partner with product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality products to our users.
- Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability.
- Own critical technical initiatives from planning to deployment, continuously refining and improving existing applications and services.
- Explore the latest ServiceNow features and evaluate them for adoption.
Requirements
- Bachelor's degree in CS, software engineering, or a related technical field, or equivalent practical experience.
- Nice to have: AI Coding tools such as Claude or Codex
- Nice to have: CRM domain knowledge