- Norcross, Georgia, United States
- $69K–$98K per year
- 2+ years
Support installation, commissioning, operation, and maintenance of Digital Mine Systems solutions across North America.
Compensation
The salary rate for this role is currently $68900-98200
Responsibilities
- Provide advanced technical support during installation, commissioning, and operational phases of customer deployments
- Troubleshoot and resolve hardware, software, networking, configuration, and integration-related issues
- Act as the primary escalation point for complex technical issues that cannot be resolved by frontline support teams
- Analyze system logs, diagnostics, and performance data to identify root causes and corrective actions
- Support critical issue resolution and system recovery activities to minimize customer downtime