- Halden, Østfold, Norway
- Hybrid
- Full-time · Associate
Provide first and second line support to customers worldwide, managing tickets, troubleshooting, and collaborating with engineering teams.
Compensation
Competitive compensation and benefits
Responsibilities
- Be the first point of contact for 1st and 2nd line support via telephone and JIRA
- Understand Service Level Agreements and provide response within those parameters
- Acknowledge and accurately assign reported issues and escalate appropriately
- Monitor support queues across the portfolio and be pro‑active in assigning incoming issues
- Handle all Customer calls and interactions in a professional manner to enhance Brady’s reputation for support
Requirements
- Graduate with a numerate degree ideally in finance, business, economics, computer science, engineering, mathematics or other sciences, or equivalent experience
- Nice to have: Understanding of Finance, Energy Risk or commodities markets