- Remote, Romania
- Remote
- Full-time · Mid
- 2–4 years
Tier 2 Technical Support Engineer responsible for diagnosing and resolving complex technical issues, escalating to tier 3, and ensuring customer satisfaction.
Responsibilities
- Handle complex technical issues and escalated ones from tier 1 support via phone, case system, and chat
- Provide advanced troubleshooting and support for OPSWAT solutions via log analysis, system diagnostics, network configurations
- Conduct remote sessions with customers
- Reproduce customer issues in lab environments and validate solutions and bug fixes
- Evaluate the complexity of issues and escalate to tier 3 support
Requirements
- Bachelor's degree in computer science (CS) or equivalent
- Nice to have: offshore team experience
- Nice to have: computer programming familiarity
- Nice to have: Mac OS familiarity
- Nice to have: cybersecurity domain experience