- Remote, United States
- Remote
- Contract · Senior
- Competitive salary
- 3–5 years
Sr. IT Support Specialist providing Tier 2 support, help desk services, and end-user technology management within the PST time zone.
Responsibilities
- Provide day-to-day Help Desk and end-user support, including responding to calls, tickets, service requests, incidents, and technical issues.
- Provide Tier 2 support and serve as an escalation resource for more complex hardware, software, application, access, connectivity, and other technology issues.
- Take ownership of technical issues and work proactively with users, other IT teams, and vendors through resolution.
- Install, configure, maintain, troubleshoot, and support computers, mobile devices, peripherals, applications, and other company technology.
- Support the deployment, configuration, management, maintenance, and lifecycle of end-user technology using imaging, endpoint-management, software-deployment, remote-support, and related technologies.
Requirements
- Bachelor’s degree in Information Technology
- Computer Science
- a related field
- Nice to have: relevant technical certifications