Remote-support tools jobs

Help Desk Analyst

Wood Rodgers · Posted Nov 3, 2026

Roseville, California, United States
On-site
Full-time
$20–$25 per hour

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Provide Tier 1 technical support across the organization, troubleshooting hardware, software, Microsoft 365, connectivity, and end-user issues in a primarily Windows environment.

Compensation

Compensation: $19.75 - $24.75 / hour

Responsibilities

Troubleshoot, resolve, and document support requests through phone, Microsoft Teams, remote-support tools, and the ticketing system.
Install software, configure workstations, perform hardware troubleshooting, and support user access issues.
Escalate complex issues as needed and maintain accurate documentation of troubleshooting efforts and resolutions.
Assist with equipment inventory, asset tracking, and technology lifecycle management.
Deliver responsive customer service to employees at all levels.

Requirements

IT-related degree
Nice to have: Technical certifications
Nice to have: experience supporting specialized business applications

Skills

Windows Microsoft 365 computer hardware software applications

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