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1–2 jobs· newest first

Business Systems Analyst – FR 2052a
Cognizant · Bangalore, India
Mid
RTA Team Leader (WFM)
Quantanite · Sandton, South Africa+2 more
Hybrid · Full-time · Manager

+10K new in the last hour

Business Systems Analyst – FR 2052a

Cognizant · Posted Nov 8, 2026

Bangalore, India
Mid
6–12 years

Apply with Referso

RTA Team Leader (WFM)

Quantanite · Posted Nov 3, 2026

Sandton, South Africa +2 more
Hybrid
Full-time · Manager
3–5 years

Apply with Referso

AI

Apply on careers page

Business Systems Analyst – FR 2052a

Requirements

Bachelor’s degree in Finance, Computer Science, Information Systems, or a related field, or equivalent technical certification.
Nice to have: US Liquidity Regulatory Reporting
Nice to have: FR 2052a implementation or reporting platforms
Nice to have: code deployments
Nice to have: environment management

Skills

Business Systems Analyst Liquidity Reporting Risk Management Capital Markets FR 2052a Regulatory Reporting Federal Reserve Liquidity Reporting Regulation YY SQL data mapping data flows transformations functional and technical specifications data quality validation reconciliation reporting accuracy requirements gathering solution design testing deployment post-production support test strategies test plans UAT SDLC Jira Confluence Microsoft Excel Word PowerPoint

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AI

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Lead real‑time workforce management and team of Real‑Time Analysts to ensure intraday performance and stakeholder satisfaction.

Locations (3)

Sandton, South Africa
Rosebank, South Africa
Johannesburg, Gauteng, South Africa

Compensation

Competitive salary and additional employee benefits

Responsibilities

Lead real‑time workforce management across assigned campaigns, queues, channels, and operating periods
Ensure intraday performance is monitored against SLAs, KPIs, staffing requirements, and operational targets
Identify performance risks early and implement appropriate real‑time interventions
Review significant deviations in volume, staffing, adherence, productivity, and service performance and determine corrective action
Provide direction to the RTA team during periods of operational pressure or rapidly changing demand

Requirements

Bachelor's degree or equivalent
Nice to have: BPO
Nice to have: Large‑scale Contact Centre
Nice to have: Multiple Campaigns
Nice to have: Multiple Sites

Skills

Workforce Management Real‑Time Analysis Contact Centre Operations Senior RTA Team Leadership Coaching Employee Development Service Levels Adherence Shrinkage Staffing Occupancy AHT Intraday Performance WFM Platforms Real‑Time Reporting Tools

Benefits

Competitive salary
Additional employee benefits

See full job description

Microsoft Excel

Analytical Thinking

Problem Solving

Decision Making

Stakeholder Management

Operational Prioritization

Reporting Accuracy

Operational Discipline