- Louisville, Kentucky, United States
- On-site
- Full-time · Senior
- 5+ years
Senior Collections Specialist responsible for managing delinquent loan accounts, coordinating repossessions, handling bankruptcy matters, and ensuring compliance with credit union policies.
Responsibilities
- Manage delinquent loan accounts in accordance with credit union collection policies and procedures.
- Contact members by phone, mail, and other approved communication channels to determine causes of delinquency and establish repayment solutions.
- Work collaboratively with members to create effective workout plans and bring accounts current whenever possible.
- Maintain accurate account records, update system notes, and document collection activities.
- Monitor and control delinquent accounts to minimize losses and maximize recoveries.
Requirements
- High School Diploma