Research analytics jobs

Customer Success Consultant (SME) in Analytical Products

Elsevier · Posted Nov 9, 2026

Japan

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Provide product and domain expertise, consultative support, and institution-level advisory services to Elsevier customers throughout their post-sales journey.

Responsibilities

Partner with Customer Success Managers, Sales, SEMs, and regional teams to identify customers who would benefit from specialist support.
Provide consultative support to help customers understand their priorities, interpret research data and indicators, and apply Elsevier solutions within their institutional workflows.
Support the adoption and advanced use of analytical products such as SciVal and Scopus.
Act as a trusted advisor, helping translate customer needs into practical use cases, recommendations, and measurable outcomes.
Provide advanced product guidance, consultation, and training and assist with complex customer needs or escalations.

Requirements

Bachelor's degree or equivalent relevant experience
Nice to have: Japanese language skills

Skills

research analytics scholarly publishing information science data analysis

Research analytics jobs

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Responsibilities

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Skills